Project not loading

Every browser has a memory of where you have been and what you have done. Sometimes, the browser memory prevents you from going back to a similar place and this can prevent a project from reloading in a timely manner.

Step 1: Empty the cache:

  1. Open Chrome in top left-hand side
  2. Click on 'Clear browsing data'
  3. Check 'Empty the cache'
  4. Click the button 'Clear Browsing Data'

Step 2: When you have done this, you might like to also turn your computer off and reboot

Step 3: If the project is still not loading:

  1. When the project is attempting to load, the URL name has a hash sign with a number on it. Try loading it again and take note of the hash number?
  2. Send the project hash number to the Support Desk to investigate



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