Log In trouble-shooting

If you are having difficulty signing into your account, the following options might work:

  • Check that you are on the Log In page and not the Sign Up page
  • Check that you are using an authorized browser (i.e., Google Chrome, Firefox or Safari)
  • Clear your browser cache (sometimes the browser stores data that messes with log in)
  • Close your browser and re-open it
  • Change to another browser (e.g., Firefox, Google Chrome or Safari)
  • Change to another device

If you are still having trouble, please contact the Support Desk. 

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